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| telecom expense mangement (TEM) |
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LCG’s web enabled systems allow enterprises to seamlessly manage and allocate costs, run management reports, track circuit and equipment inventory, manage contracts, assess spending levels and much more. The return on investment from the system is driven both by recovery and prevention of billing errors (Gartner’s studies indicate 12 – 20% of telecom bills contain errors, of which 85% are in the provider’s favor) and the vastly increased ability to manage and optimize a complex set of corporate assets. Managed Services Our consultants can deliver a wide range of managed services to allow your IT staff to focus on the value added components of your business. Whether you are looking to out-task routine Move/Add/Change/Delete (MACD) work or perhaps assessing the best tools to manage your total telecom related infrastructure, contracts, billing accuracy and more, LCG can supply the people and systems to ensure that your assets are producing the desired results cost effectively. Inventory Management Our application will establish and maintain a network inventory of all voice, data and internet services utilized by client. An initial baseline will be developed in concert with clients own documentation and supplemented with service provider data. Inventory is updated regularly as the client’s infrastructure changes. Bill Management Utilizing electronic invoices whenever possible, the client’s billing data will be uploaded directly into software application. At the same time, billing anomalies will be flagged based on user defined thresholds. Cost Allocation Invoices processed with the Bill Management service will be allocated to various cost center and the general ledger codes. A monthly allocation report will be send via email to the client on a regular basis. Bill Consolidation The software application will combine billing information across multiple carriers, cost centers of locations as directed by client. Reporting The software module will generate standard reports. Additionally, clients can request the development of custom reports as part of the package of services. All are available ad hoc or can be set to run at pre-set intervals. Savings Summaries As a part of the TEM service, clients receive a financial analysis to determine the savings that are occurring and to quantify the level of savings. Alternatives are presented regularly to account for changing usage, new services, changes to market rates and the like. Trouble Ticket Management The software system enables our team to function as a single point of contact for multiple providers for trouble tickets. Our system serves as an escalation point for all trouble tickets opened by clients with vendors. Billing Dispute and Recovery Lightwave and its partners will engage carriers on billing issues or errors. The clients billing, contracts and utilization will be analyzed for errors and contract compliance. If errors are discovered, we will open a billing dispute and manage the dispute to resolution. Client can utilize our software to view all stages of the dispute process, associated documentation as well as the final settlement amount. Bill Audit Billing information will be validated against source documentation and we will determine whether bills are accurate relative to the amounts of services being invoiced and for the rates charged. Bill Payment Client’s bills will be paid on its behalf to all vendors covered by our agreement. Reporting covering each vendor occurs month for amounts paid, balances, disputed amounts and the like. Find Out More |
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